Return Policy — All Sales Are Final

Effective as of July 8, 2026

At Wisemen Wholesale, we take great pride in the quality and selection of the products we distribute. Due to the nature of these products, all sales are final. Except for the single, limited exception described below, we do not accept returns, exchanges, cancellations, refunds, or credits for any reason. This policy applies to every order placed on or after the effective date above. By placing an order with Wisemen Wholesale, you acknowledge and agree to this policy in full.

No Returns, Refunds, Exchanges, or Credits Will Be Provided For:

• Buyer's remorse or change of mind after purchase;
• Over-ordering, or ordering the wrong product, flavor, nicotine strength, size, or quantity;
• Slow-moving, unsold, discontinued, or excess inventory;
• Price changes, promotions, or discounts occurring after your purchase;
• Changes in federal, state, or local laws, regulations, product registry or directory requirements, flavor or ingredient restrictions, tax obligations, or enforcement actions taking effect after your order has shipped;
• Business closure, relocation, sale of business, or the suspension, revocation, expiration, or denial of any license or permit held by the buyer;
• Products that have been opened, used, tested, marked, stickered, or removed from their original sealed packaging;
• Dissatisfaction with flavor, taste, vapor production, puff count, battery life, or other subjective performance expectations (manufacturer puff counts and specifications are estimates only);
• Minor cosmetic imperfections to products or packaging that do not affect product function;
• Damage caused by improper storage, handling, misuse, or accident after delivery.

Restricted Products and States

We take regulatory compliance seriously. We monitor state-level product restrictions, and we do not knowingly sell or ship products to states where their sale is prohibited at the time of your order. Restricted items may be unavailable for purchase for your state, and we reserve the right to cancel or remove from any order, at any time before shipment, any item that we determine cannot be lawfully shipped to your destination — including where a restriction is enacted or takes effect between the time of your order and its shipment. Any item we cancel under this section will be refunded or credited, and the remainder of your order will ship as normal. Cancellation by us is the sole remedy with respect to a restricted item and does not create any right to return, refund, or cancel any other products.

Your Responsibility Before You Order

Wisemen Wholesale is a business-to-business wholesale distributor. While we monitor state-level restrictions as described above, you remain solely responsible, as a licensed business purchaser, for compliance on your side of the transaction. This includes, without limitation: confirming that the products you order may be lawfully stocked and resold at your specific location, including city, county, and other local ordinances that may go beyond state law; holding and maintaining all required licenses and permits; monitoring product registry and directory listings applicable to the products you stock; and reporting and paying all applicable excise, sales, and use taxes. Regulatory changes taking effect after your order has shipped — including new bans, registry delistings, flavor or ingredient restrictions, and enforcement actions — do not create any right to return products or receive refunds or credits.

Order Changes & Cancellations

Orders cannot be changed or cancelled once they have been processed for shipment. Please review your order carefully — including products, flavors, quantities, pricing, and shipping information — before confirming your purchase.

Inspect Every Shipment on Delivery

You must inspect every shipment immediately upon delivery. Count all cartons against the delivery receipt and note any visible damage or missing cartons with the carrier at the time of delivery. All products are deemed accepted, and all claims are waived, unless you notify us in writing within forty-eight (48) hours of delivery (as confirmed by carrier tracking) in the manner described below. Claims received after this 48-hour window will not be honored for any reason.

Sole Exception — Manufacturer Defects & Wisemen Wholesale Fulfillment Errors

The only claims we accept are:

• Manufacturer defect: a fault occurring during manufacturing that prevents the product from functioning as intended out of the box (for example, a device that is dead on arrival, does not power on, or does not produce vapor on first use);
• Fulfillment error by Wisemen Wholesale: you received an item that does not match your invoice, or your shipment was short an invoiced item.

To submit a claim, contact us within forty-eight (48) hours of delivery through our Contact Us page or by email at [email protected] with all of the following:

• Your invoice / order number;
• The exact product name(s) and quantity affected;
• A detailed description of the defect or error;
• Clear photos of the product, all original packaging (including barcodes, serial numbers, batch codes, and authenticity codes), and the shipping label; and
• For functional defects, video clearly demonstrating the issue.

Incomplete claims will not be processed. We may require reasonable troubleshooting steps, additional documentation, or return of the affected product for inspection before a claim is approved, and we reserve the right to deny any claim that cannot be verified.

Exclusive Remedy — Replacement or Store Credit Only

For verified claims, we will, at our sole discretion, provide either (i) a replacement of the affected item(s) or (ii) store credit in the amount of the invoiced price of the affected item(s). Replacement or store credit is your sole and exclusive remedy under this policy. Cash refunds are not provided under any circumstances. Our total responsibility for any claim will never exceed the invoiced price of the affected item(s), and we are not responsible for lost profits or any indirect, incidental, or consequential losses.

Return Authorization (RMA) Required

No product may be shipped back to us for any reason without a Return Merchandise Authorization (RMA) number issued in writing by Wisemen Wholesale. Unauthorized shipments will be refused or discarded without credit. Where we authorize the return of an affected item under a verified claim, we will provide the RMA number and shipping instructions and will cover the return shipping cost. In some cases we may resolve a verified claim without requiring the product to be returned.

Transit Damage, Loss, and Carrier Claims

All shipments are made F.O.B. shipping point: title and risk of loss pass to you when we deliver the products to the carrier, as further described in our Shipping Policy and Terms of Use. If a shipment arrives with visible damage or missing cartons, note it on the carrier's delivery receipt at the time of delivery and notify us within 48 hours with photos. Loss or damage occurring in transit is a claim against the carrier, not a return; we will reasonably assist you in documenting and filing the carrier claim.

Refused or Undeliverable Shipments

Refusing delivery of a shipment, or providing an address to which the carrier cannot complete delivery, does not constitute a return and does not entitle you to any refund or credit. You remain responsible for the full invoice amount, plus return freight and any redelivery fees.

Payment Disputes

Initiating a payment dispute or chargeback to circumvent this policy is a breach of our Terms of Use. We respond to all payment disputes with complete order records, delivery confirmation, and your acknowledgment of this policy at checkout, and we reserve the right to suspend or close accounts that abuse the dispute process and to recover related costs.

Acknowledgment

This Return Policy is part of, and incorporated into, our Terms of Use, and is governed by the laws of the State of Illinois. By placing an order with Wisemen Wholesale, you acknowledge that you have read, understood, and agreed to this All Sales Final policy.

Have questions about a product, its specifications, or its availability in your state? Our team is happy to help before you place your order — call us at (630) 501-1512 or reach us through our Contact Us page to make sure your order meets your expectations.